Refund policy
At Vanguard Chrono, we stand behind the quality of our timepieces and accessories. If your order does not meet your expectations, we are here to help.
1. 30-Day Return Window
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unworn, unused, with tags attached, and in its original packaging. You will also need your order number or proof of purchase.
2. How to Start a Return
To initiate a return, contact our support team at [Your Store Email, e.g., support@vanguardchrono.com].
- If your return is accepted, we will provide you with instructions on where to send your package.
- Please note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for paying their own return shipping costs.
3. Damaged, Defective, or Wrong Items
Please inspect your order immediately upon arrival. If an item is damaged, defective, or if you received the wrong product, contact us within 48 hours of delivery.
- Email us with your order number and clear photos/videos of the issue.
- Once verified, we will arrange for a brand-new replacement to be shipped out to you immediately at no extra cost or issue a full refund.
4. Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including custom-engraved pieces, promotional gift cards, or items purchased during clearance and "final sale" events. [
5. Refunds
Once we receive and inspect your returned item, we will notify you if your refund is approved. If approved, you will be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.